Address
Unit 12, Old Fire Station
Rochdale Road
Todmorden
OL14 7NA
Call us
01706 538598
Email us
enquiries@thehuntcoatcompany.co.uk
Please note: Our premises is a traditional workshop and not a retail location. Personal visits can be accommodated during normal opening hours but are strictly by Appointment Only.
Faqs
Can you fit my own hunt collar &/or buttons?
Yes, we are more than happy to do this. Just let us know if you’d like your own hunt collar and/or buttons fitted by adding a brief message in the ‘Order notes‘ section on the Checkout page when you place your order. If you forget at the time, no worries, just Contact Us as soon as you’re able. Then send us the items you’d like to be included on your new hunt coat ASAP to prevent any delay in completing your order. And please do include a copy of your details and order number.
Can I order without creating an account?
Yes, there is absolutely no necessity to create a Login/Buyer Account to purchase from us, just follow the standard order process.
If you would however like to create an account – which will allow you to revisit your purchase history at any time in the future – then you’re most welcome to do so.
Click here to Create Your Account
What payment types do you accept?
We accept payment through Paypal, debit & credit cards and direct bank transfer (BACS).
If you wish to pay by credit or debit card then select the Paypal option. You DO NOT need to have your own Paypal account to make a card payment through Paypal.
Do you offer delivery outside the UK?
Sorry, we currently only deliver within the UK
How long will it take to receive my order?
Although all our hunt coats and jackets are handmade to order, all garments are made within our workshop and not subcontracted out to a 3rd Party. This means that we retain full control of the production process and aim to turn around all orders within 3 – 4 weeks, under normal circumstances.
There is a problem with my order. What do I do?
Please notify us within 7 working days if you have an error with your order. Please either call us on 01706 538598 or email us.
Please do not send anything back to us until you have let us know you are sending it.
How long do I have to return an item/order?
If you want to cancel/ return your order you must tell us within 14 days (beginning on the day after you receive your purchase), and you then have 14 days to return the items for a full refund, Return postage cost must be met by the customer unless the garment was not as specified or defective in any way.
For more details please check out our Return Policy.
I have another question not asked here?
Please do get in touch with us directly with any unanswered question(s) you may have. We are always more than happy to help.
